Microsoft officially stopped their free Windows 10 upgrade on July 29. This so millions of the company’s customers around the world enjoy a free OS software update, which was unprecedented. But the upgrade has resulted in massive issues for some users. Among other things, Windows 10 sometimes doesn’t recognize an Android phone connected via USB cable. If you’re experiencing this issue, it means you won’t be able to copy files between your phone and PC. The good news though is that you can easily fix this problem.
Solution 1 – check USB settings on your computer
To be able to transfer files from your PC, your Android device needs to be connected as MTP (Media transfer mode).
Open the Settings app on your Android handset, then tap onTap the ‘more icon’ located at the top-right corner then select ‘USB computer connection’.You get a list of options. Choose Media device (MTP).Now connect your Android device to your Windows 10 PC. In most cases, it should be recognized. In some cases, you might need to switch between the various connection options a couple of times before your PC is able to recognize the Android device.
Solution 2 – install MTP USB driver
The second possible solution that you should try involves installing the USB device driver for MTP. Simply follow the steps below:
On your Windows 10 PC, press the Windows logo key + X, then select Device Managerfrom the menu that shows up.Locate your Android smartphone, right click on it and then select Update Driver Software.You’ll be presented with two options. You can browse your computer for the driver software, or search automatically for the updated version online.Hit ‘Browse my computer for driver software’.Choose ‘let me pick from a list of device drivers on my computer’.Select MTP USB Device from the list then click Next.
Once the driver has been installed, your Windows 10 PC should be able to recognize your Android phone.
Solution 3 – install Media Feature Pack
MTP protocol is needed to be able to transfer files between your computer and Android device. From the PC side, MTP protocol is associated with WMP (Windows Media Player)and some Windows 10 versions do not have it. To make sure that your Windows 10 software version supports MTP protocol, make sure you download and install Media Feature Pack for both N and KN versions of Windows 10. These can be downloaded here.
Solution 4 – try a different cable
Are you using the original cable that you got when you purchased your Smartphone? If not, you might want to try a different one altogether. In some cases (although rare), the USB cable is optimized to power the device, not transfer files. You just might have one of those cables. You probably find that Windows 10 starts recognizing your Android device immediately after you change the cable.
Solution 5 – uninstall Android drivers
In some cases, uninstalling Android drivers can tackle the problem. The drivers you have might not be the latest version, or you just weren’t installed properly. To fix issues with Windows 10 and your Android device, uninstalling drivers sometimes does the trick.
Simply connect your Android gadget to the PC then click Device Manager.In Device Manager dialog, locate your device (usually under Other Devices or Portable Devices).Right click then choose Uninstall.After the uninstall process is complete,disconnect your Android device, reconnectit then wait for Windows 10 to install these drivers again.Hopefully, your device should be recognized now.
There’s a high probability that any of these solutions will do it for you. You also might want to try connecting your smartphone as a USB mass storage device, and make sure to enableUSB debugging.
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